You can delete your Inquire Lands account and its data at any time, from the app, from the website, or by email. You don't need to give a reason.
Your account is deleted right away and you're signed out. If you have a Pro subscription, it's cancelled first so you aren't charged again. If we can't cancel it, nothing is deleted and you'll see a message asking you to try again or contact us.
Email clayton@inquirelands.com from the email address on your account, with the subject "Delete my account". We'll confirm the request came from you and delete the account within 7 days, then reply to let you know it's done. Please don't send passwords or ID documents by email.
| Data | What happens |
|---|---|
| Sign-in, profile (name, email, phone, role) | Deleted |
| Inquiries and messages you sent, and their attachments | Deleted, including the whole conversation on inquiries you started |
| Reviews you wrote | Deleted |
| Saved-area alerts, shared listing links, your block list, Pro-interest sign-ups | Deleted |
| Ownership verification documents and property photos you uploaded | Deleted |
| Push notification tokens (mobile app) | Deleted |
| Your subscription record | Deleted after the Stripe subscription is cancelled |
| Properties you claimed | Released: they go back to unclaimed, and the details, prices, photos and verification you added are removed. Inquiries other people sent about those properties stay with the property for its next verified owner. |
| Data | Why and how long |
|---|---|
| Copies of your claim attestations and disclaimer acknowledgments | Kept in a separate deletion log, with a one-way hash of your email instead of your email or account, for as long as reasonably necessary for legal protection (for example against false ownership claims). See Section 4 of our Privacy Policy. |
| Records of ownership-verification decisions | Kept as evidentiary records for the same reason; the documents themselves are deleted. |
| Day-pass bookings and reports you filed | Kept for the other party's records and for safety, with your account removed from them. |
| Billing records at Stripe | Kept by Stripe, our payment processor, as the law requires for payments. |
| Feedback or waitlist forms you sent without signing in | Not linked to your account. Email us if you'd like them removed too. |
| Product analytics events (PostHog) and standard server logs | Tied to your account ID or IP address, not deleted automatically. Email us and we'll remove the analytics profile for your account. |
Public county records (parcel boundaries and assessor data) aren't ours to delete and stay public regardless of your account.